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FAQ

Have another question we didn't cover below? Contact us.

 

How is your jewelry made? 

Every piece is created by hand fabrication or lost-wax casting, a process that dates back thousands of years. All stones are hand-cut unless reclaimed or repurposed. These processes create the highest quality, and most durable pieces.  

 

What are the stones you use? 

We only use reclaimed and responsibly sourced stones. To learn more about our materials, click here

 

Where do you get cool materials like fossilized woolly mammoth ivory & dinosaur bone? 

Like all of our sourcing, we get our materials within the United States. The fossilized woolly mammoth ivory comes from Alaska, a place where woolly mammoths were once plentiful before extinction and our dinosaur bone is sourced from the western region of the United States. 

 

Do you ship internationally?

Yes, we recently added an international shipping option to all orders. Please contact us if you need your shipping expedited or we don't offer your country in our check out. 

 

Do you make custom jewelry? 

Yes! We love making custom creations and working with you to create a piece that you love. 

To fill out a custom request, click here

 

Why are all of your metals recycled? Is there a difference? 

At L. SHOFF, we believe in using what is already available. Because of this, we use no newly mined materials. To learn more about our materials, click here

 

Shipping

 

All items are shipped via USPS with insured tracking. If you would like to use a different shipping method for your lshoff.com order, please contact us and we will provide you with rates.


If you would like to help us further our environmental efforts, please select Eco Shipping during checkout. Eco Shipping is free on orders over $150.


To learn more about our shipping services, click the box below.


Have questions about shipping? Contact us

Returns

At L. SHOFF, we want you to love your jewelry as much as we loved making it for you. Unworn, non-custom and OOAK jewelry may be returned or exchanged within 14 days of purchase. 

The following is final sale and may not be returned: 

  • Custom jewelry

  • OOAK

  • Gift Cards

  • Engraving and repairs

 

Please contact us at info@lshoff.com for any questions regarding returns. 

 

Order Pickup

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Located in the Twin Cities area and would like to save on shipping? Stop by our office and pickup your L. SHOFF jewelry. We’ll notify you once your order is ready.

enter code: PICKUPMPLS at checkout

*Orders must be picked up at our Minneapolis office. Any orders not picked up will be shipped via the normal shipping method and charged shipping.

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